Forewords

Thank you for your purchase using the WD PRO TOOLS. To ensure a smooth installation, please read the following instructions. If you need more product information, through our official home website,

About WD

As the biggest hard drive manufacturer, Western Digital is taking up more and more market share. Since Western Digital had taken over Maxtor in 2006,

it has enjoyed a larger amount of users.

WD HDD common malfucntions

Burnt PCB of Western Digital Hard Drives ,One of the most common problems Western Digital(WD) hard drives experience is burnt circuit board(PCB).

WD drives are very vulnerable to overheating, power surges and streaks.Quite often bad power supply unit combined with power streak is usually

enough to fry spindle driver chip on the electronics and make the data inaccessible. Should this occur the computer would reboot or shut down

completely, you would normally notice acrid smell of smoke coming from your PC and when powered on the drive would not spin up at all and appear to

be completely dead. If you meet this problem, try to swap PCB from another donor WD drive.

Western Digital hard drives' firmware problems

Main part of firmware is stored on the platters in so-called Service Area. Service Area occupies the negative cylinders of the surface and contains a

number of firmware modules. If one of the modules gets corrupted the hard drive fails to initialize correctly and stops working making the data

inaccessible.

In such case the drive usually spins up fine, it doesn't click but has one of the following symptoms:

* it is not found in BIOS at all

identifies with its factory alias(for example WDC ROM MODEL-MAMMOTH---,WDC ROM MODEL-HAWK---),

* shows up with wrong S/N (for example WDC-ROM SN# XYZ---) or capacity,

* identifies fine but fails to read any data or boot up operating system giving I/O device errors whenever you try to access LBA sectors.

If you attempt to boot up from such drive or read any data from it you would get "Primary Master Hard Disk Fail" or "No operating system found"

or "USB Device malfunctioned" error or "S.M.A.R.T. Capable But Command Failed" or "Disk boot failure. Insert system disk and press enter", "Hard

drive not recognized", "Drive Mount Failure" or some other hard drive boot error.

At the moment it is not possible to fix this kind of problem at home. It is quite a complicated job and requires use of specialized expensive

equipment

and deep knowledge of hard drive design and data recovery technology to repair the firmware. Luckily, it is not usually necessary to open the HDD in

clean room and order donor drives, so chances of successful data retrieval are close to 100%.

Western Hard drives' clicking/knocking/clunking/sweeping noise

The drive spins up, and the heads start clicking with a constant or intermittent sound while unsuccessfully trying to locate firmware zone. Usually

this is a sign of damaged or crashed heads and it means the drive needs to be opened in a class 100 clean room environment in order to replace head

stack assembly. Don't try to open the drive by yourself - you could damage the platters making your data unrecoverable.

Western Digital drives also have common problem with spindle seizure. Usually this occurs after a fall and the drive either doesn't spin up at all

with a siren sound or starts up with loud noise unable to gain enough rotational speed. Data recovery in such case involves removingplatters from the

hard drive in clean room environment and putting them into matching donor.This complex and precise procedure requires a lot of experience and use of

specialized hardwareto maintain platters in perfect alignment.

WD laptop drives (Scorpio, UE,VE series) share some typical 2.5 inch HDD problems. One of them is heads sticktion to the platter surface.Heads are

normally parked on the parking ramp outside of the platters, but sometimes after a fall or abnormal termination they fail to return to their regular parking

position and are left on the surface. Immediately after the motor stops spinning they stick to the ideally smooth surface and it becomes impossible to

free them without proper tools and experience. Don't attempt to open the drive by yourself - you will damage the platters and this will make your data

unrecoverable.

WD drives' bad sectors

After some period of time magnetic media the platters are covered with starts to degrade and magnetic domains can't turn in the desired

direction by writing element of the head. This is how bad sectors appear.

When the drive starts reading data from such unreadable bad sector it could start freezing,scratching and sometimes even clicking. Usually on

boot up you would get "SMART failure predicted" or some other SMART-related error. All this leads to further damage to the surface,heads and causes

more data loss. Any further reading attempts would just add up to the problems and could make your data unrecoverable.

WD PRO TOOLS Support:

Western Digital commonly falls into three categories:( L 、 ROYL 、 all Notebook include) Mammoth ， Polaris ， Nova ， Aspen ， Eclipse2 ， Safari SE ， Trailblazer

Eagle ， Polaris Falcon ， Scorpio ， Scorpio Mammoth ， Scorpio Apsen ， Sabre ， Mammoth M ， Balboa ， Lido ， Unicorn ， Sabre LC ， Hercules ， Buccaneer ，

Avalon ， Xbox 2 ， Mosquito ， Defender ， Catalina ， Unicorn2 ， Sirius ， Hawk ， Antares ， Orion ， STG_DFH ， STG_VDT ， Zeus ， Sargas ， Taurus ， Odyssey ，

Hercules SAE ， STG_VDT2 ， Zeus6 ， Raider ， Neptune ， Zeus_re ， STG_ZUMA ， Aquarius ， Sequoia ， Jupiter ， Starling ， Glacier ， Aries ， STG_ARIS ，

McKinley ， Starling2 ， Hawk2 ， Tornado2 ， STG_MKLY ， Seq_Zuma ， Cricket ， Tornado3 ， STG_ARLB ， STG_1K ， STG_PATA ， Unicorn6 ， Leo ，

STG_VANC ， Seq_PATA ， Jup_Zuma ， TD2_PATA ， Stg_Twin ， TD3_PATA ， Lynx ， STG_VPMR ， STG_DNLI ， TD2_PMR ， SEQ_PMR ， Yosemite ，

TD2_PPMR ， Viking ， TD3_PMR ， Hulk ， Cougar ， Danu ， STG_YOSE ， TD3_PPMR ， Spider ， STG_KODKAtlantis ， Denali ， Pinnacle ， Mars ， Nemo ，

STG_MERC ， Seq_RE ， T2PMR_RE ， T3PMR_RE ， HULK_RE ， SPIDR_RE ， SEQ_PPMR ， SEQPMR2M ， YOSE_RE ， ATLAN_RE ， MARS_RE ，

EMERALD ， STG_YUKN ， TROY ， YUKON ， KERMIT ， RIGEL ， SATURN ， PINNA_RE ， VENUS ， CYPRESS ， MERCURY ， PINNA_HF ， ATLAN_HF ，

GEKKO ， SPART_RE ， PINNA_PA ， ATLAN_PA ， MARS_HF ， PINNA_E ， ATLAN_E ， GEKKO_E ， KERMIT_E etc...

Reset ,Sefl scan, Test,,Serviec,Actions,Defects list,Log,read and write firmware,Flash,Logical test,support all port,Edit passport,selfscan,S.m.a.r.t: